Terms and Conditions
t Nucleus Debt Assessment (NDA), we are committed to maintaining the highest standards of customer service and compliance. We take customer and client concerns seriously and strive to resolve grievances in a timely, fair, and transparent manner.
If you have a complaint or grievance regarding our services, communication, data handling, or any aspect of your interaction with us, you can reach out to our designated Grievance Redressal Officer (GRO).
How to File a Grievance
You may submit your grievance through any of the following methods:
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Email: Send a detailed description of your complaint along with relevant documents (if any) to the GRO email address listed above.
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Post: Submit a written complaint to the address provided.
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Phone: Contact us via the listed number during business hours for guidance on the grievance process.
Grievance Handling Process
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Acknowledgment: Your grievance will be acknowledged within 3 working days of receipt.
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Review and Investigation: The matter will be reviewed objectively and thoroughly. We may contact you for additional information or clarification.
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Resolution: We aim to resolve most grievances within 15 working days. If more time is required, you will be informed of the reason and expected resolution timeline.
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Escalation: If you’re not satisfied with the resolution, you may request further review or escalate to relevant regulatory authorities, as per applicable laws.
Confidentiality Assurance
All grievances are handled with the highest degree of confidentiality. Your personal data and complaint details will be protected in accordance with our Privacy Policy and applicable data protection laws.
Feedback and Improvement
We treat every grievance as an opportunity to improve. Your feedback helps us strengthen our services and ensure better compliance and customer satisfaction.
For any urgent concerns or unresolved issues, please do not hesitate to contact the Grievance Redressal Officer directly.