NDA is a digital BPO (Business Process Outsourcing) company, founded in 2008, with 17+ years of experience in debt management and customer solutions for the banking and telecom industries.
Led by a highly professional workforce, with the founders having over 20 years of industry experience.
Headquartered in Delhi, with a physical presence in 30+ locations across India.
Operational since 2008, with a focused approach in Debt Management and delivering effective customer service solutions.
Operates state-of-the-art global delivery centres, equipped with modern infrastructure and latest technologies.
Employs 800+ full-time employees across 30 locations and 25 delivery centres.
Delivery centres offer multilingual support, covering most regional Indian languages.
Successfully provides end-to-end services to a wide range of clients.
Backed by modern and efficient contact centres, and robust HR and transition frameworks, enabling rapid scalability.
Emphasizes world-class training and strict quality assurance processes, which are integral to delivering high-performance service.
Specializes in customized application development services, tailored to client-specific needs.
“We strive for excellence using our state-of-art infrastructure and professional work force.”
We’re the best of the best and we stand by our claims.
Leader in Digital BPO Services & Solutions with proven track record
Get in touch with the dedicated bench to take care of your needs
Not only keep the promises, but execute to ensure healthy and prosperous relationship for longevity of the businesses.
24 x 7 x 365 operations | Trained and dedicated agents to support process
Documented operations, QA, and IT processes/systems
100% uptime backed by redundant point-to-point circuits
Metrics-based operations as per SLA