Call Centre Services
An independent, intelligent system that manages outbound calling using advanced algorithms, supporting versatile dialing modes including Predictive, Progressive, Power, and Preview.
Key Features:
Feature-rich, highly scalable, easily deployable, and manageable Unified Contact Center Suite
Centralized lead uploader for multi-location dialers
FTD (First Time Data) / MTD (Month To Date) data export capabilities
Dynamic campaign switch-over functionality for agents
Real-time monitoring and extensive reporting features
Support for dynamic CLI (Caller Line Identification) options
Screen recording synchronized with voice recording
Multi-level self-service IVR with Speech Recognition and Text-to-Speech (TTS) capabilities
Comprehensive and exhaustive CRM repository
Digital Collections Services
With a growing customer base and constant deadlines to meet, digitalization is the only sustainable solution.
Digital Collections offers an efficient approach, capable of handling large data volumes within the same time frame.
Key Benefits:
Enables personalized customer engagement through messages, chatbots, and programmable voice services using Voice Bots
Zero human involvement ensures a more robust, consistent, and error-free process
Auto-generated reports and real-time dashboards for performance tracking
Enhances operational efficiency through interactive programs
Guaranteed cost reduction across processes
Helps anticipate consumer behavior, allowing early identification of required treatments and timely corrective actions
Feet on street
DigiCampaigns combined with telecalling, backed by strong field penetration, will pave the road to success.
Some fundamentals will always remain integral to the industry despite the rise of digitalization, and field collection continues to be one of the strongest features for any BPO offering end-to-end solutions.
At NDA, we believe that one-on-one interaction is the most effective form of communication with customers, especially at their location when required.
While calling and digital tools are effective for customers willing to cooperate, field coordination becomes essential when intent is lacking—ensuring the process is tightly managed from all angles.
Our extensive field presence across major markets in India gives us a competitive edge, enabling us to deliver truly end-to-end service for our clients.
All field staff undergo proper code of conduct training to ensure professionalism and compliance.
A professional dress code is strictly maintained at all times.
The entire model is scalable and agile, designed to adapt seamlessly to the specific requirements of each client.